Shadows over Innistrad Oath of the Gatewatch Battle for Zendikar
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Frequently Asked Questions

How long does it take to fill my order?
How long will it take for me to get my order?
Can I track my order?
Where do I send payment or cards I am selling to you?
Can I use my Credit Card to pay for my order?
What if I receive the wrong card or a card is missing?
It's taking longer than normal for my order to arrive. Is it lost?
Your site is only letting me order 16 maximum of a particular card. Can I order more than 16?
I just submitted my order, but forgot to order a few cards. Can I get these cards without paying more for shipping?
When will the Buy List be active?
Do you buy collections?
Do you sell foil versions of cards?
I live in Minnesota and since you are located in Minnesota, can I pick up my order instead of having it mailed to me?
When will some of the other products listed on your homepage be available for sale?

How long does it take to fill my order?
We fill orders Monday through Friday. All orders placed before 12:00 pm CST will be filled and shipped the same day. Orders placed after 12:00 pm will be filled and shipped the next business day.   In store pick up orders placed before 2:00 pm will be available for pick up after 4:00 pm the same day.  We do not fill orders on Saturday or Sunday.

How long will it take for me to get my order?
Our primary method of shipping is the US Postal Service. Postal delivery times vary depending on how it is being shipped and where it is going. Generally US orders sent First Class Mail can take 3-4 days and International orders sent First Class Mail International can take 6-14 days. Priority and Express Mail service offer faster deliver times. Priority Mail to US customers can take 2-3 days. Express Mail for US customers is a guaranteed delivery service generally providing next day delivery – however in some cases it is second day delivery. You will be notified of your guaranteed delivery time once the order has been shipped by the post office. Priority Mail International can take 5-10 days. Express Mail International takes 5-8 days but has a tracking number and is guaranteed in some countries like Spain, Japan and United Kingdom.

Can I track my order?
All US orders are sent with Delivery Confirmation. At the time of shipping you will be sent an email with the Delivery Confirmation number. International orders sent First Class Mail International (including all FREE SHIPPING orders) or Priority mail International DO NOT have a tracking number. International orders sent by Express Mail or Registered will have a tracking number. This tracking number will be sent to you by email at the time of shipping.

Where do I send payment or cards I am selling to you?
Our mailing address is Lotus Vault, 3015 Utah Ave S, Saint Louis Park, MN, 55426. Within 48 of placing the order, you will receive an email with complete instructions concerning check, money order and buy list orders.

Can I use my Credit Card to pay for my order?
Yes. Select credit card as your method of payment.

What if I'm sent the wrong card or a card is missing?
Although all orders are checked and re-checked, occasionally a mistake can happen. Our policy is to immediately correct any mistake we make to your satisfaction. Contact us by phone or email and provide us details of the error along with your name, date the order was placed, order number and email address. The correct cards will be shipped out by the next business day. In some cases we may be out of certain cards. In that case you will receive the appropriate refund.

It's taking longer than normal for my order to arrive. Is it lost?
Once an order is turned over to the post office, delivery time is out of our hands. As excellent as the USPS is, sometimes there are errors and delays. These errors include packages getting caught in sorting machines, left in a bag or rerouted to a different facility. If you believe your order may be lost in the mail, please contact us. We will provide you with some possible solutions that have worked for past customers. It is not uncommon for an order to be delayed an additional 2-4 weeks and still show up. If it looks like an order may be lost in the mail, we will ask you to give an additional 2-4 weeks for a domestic order to show up or 4-8 weeks for an international order to show up. At the end of this waiting period, if the order is lost we will work with you to come up with a fair solution to the situation.  Insurance is available on request.  We do not replace international orders sent free shipping / First Class International Mail.  We only replace International orders that have been sent Priority or Express Mail.

Your site is only letting me order 16 maximum of a particular card. Can I order more than 16?
Under normal circumstances we limit a purchase to 16 of any one card. If you wish to purchase more than 16, please place another order to purchase the additional copies you need. We do reserve the right to limit a purchase to 4 of a card if demand changes unexpectedly. We will refund any shipping charges you incur for this second transaction.  The only exception to 16 per card is the most recent expansion.  The most recent expansion is limited to 4 per card.

I just submitted my order, but forgot to order a few cards. Can I get these cards without paying more for shipping?
If the status of your order is “Submitted” or “Processing,” you can place a second order for the cards you forgot and we will refund any shipping charge you paid for the second order. Please include an explanation of the second order in the comments / instruction area or send us an email. If the status of your order is “Shipped,” we have already sent your order and will not be able to refund the shipping charges of the second order.  Since it is a shipping and handling charge, will do not refund postage on multiple orders over the first two.

When will the Buy List be active?
Very soon.

Do you buy collections?
We are always buying collections. Please provide us with as complete of a description as you can of the collection – number of rares, number of commons/uncommon, range of sets included, condition, etc. We have found a spreadsheet listing the rares to be a valuable tool in facilitating a quick evaluation of a collection. Provide us with your phone number. If we are interested in your collection, you will be contacted by phone to discuss setting up the transaction.

Do you sell foil versions of cards?
We have a wide assortment of Foils. On the left hand bar, select FOIL as the version, instead of NORMAL and then you will be filtering for foils.

I live in Minnesota and since you are located in Minnesota, can I pick up my order instead of having it mailed to me?

We offer In Store Pickup at Dreamers Vault Games - St. Louis Park and Ship to Store options for the locations Dreamers Vault Games - Minneapolis and Legion Games - Burnsville.  For In Store Pickup at St Louis Park, orders placed before 2pm will be made available for pickup the same day after 4pm.  We only fill orders Monday through Friday.  Orders placed after 2pm Friday or on the weekend will be made available for pickup on Monday after 4pm.  Our Ship to Store options allow for pickup of orders at Dreamers Vault Games - Mpls on Wednesdays and Fridays after 6 pm and pickup of orders at Legion Games - Burnsville on Fridays after 6pm.  Orders must be placed by 7:45 am for dame day pickup otherwise they will be brought to the appropriate location on the next scheduled pickup day. Orders for pickup are not immediately available.  You will be notified by email when your order has been filled with the available time for pick up.  Please wait for email notification.  We do not fill orders on Saturday or Sunday.  All orders for pickup must be paid in full before the order is filled.  Be prepared to present identification.

When will some of the other products listed on your home page be available for sale?
We have a big selection of MTG sleeves and products along with a large inventory of LCGs, miniatures and paints.  We are adding new product lines monthly.

 
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Lotus Vault is a leading internet retailer of hobby and gaming products including Trading Card Games like Magic: The Gathering, World of Warcraft, Yu-Gi-Oh!, Pokemon, and others. We are an Authorized Wizards of the Coast internet retailer and also carry Wargames/Miniatures like Warmachine, Hordes, Iron Kingdoms, Infinity, CAV, Chronoscope, Dark Haven Legends, Legendary Encounters, Master Series Miniatures, P-65, Reich of the Dead, and Warlord, Paints and Accessories from Formula P3, Master Series Paints, and Pro Paints, Collectible Miniature Games like Monsterpocalypse, Books from Warmachine, Hordes, Iron Kingdoms, Magazines like No Quarter, and Gaming Supplies like Sleeves, Binders, Deck Boxes, Dice & Bags, Playmats, and more!
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